Terms & Conditions

Terms and Conditions

Welcome to Safy B's Salon. These terms and conditions outline the rules and regulations for the use of Safy B's Salon services

By booking an appointment or using our services, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our services.

APPOINTMENTS

Booking:

Appointments can be booked via our website, phone, or in person at the salon. Please provide accurate and complete information when booking. Incorrect information may result in the inability to confirm your appointment.

Cancellation / No Show Policy

We understand that your time is valuable and that you may need to reschedule your appointment. we allocate dedicated time from our stylists specifically for you. Therefore, we kindly request that you provide at least 48 hours' notice if you need to cancel or rearrange your appointment. This notice period allows us sufficient time to reallocate the appointment slot.

By booking an appointment, you agree to attend the salon service at the scheduled time, during which our stylists have allocated their time exclusively for you. If you provide less than 48 hours' notice, we reserve the right to charge 50% of the appointment service amount to cover the time reserved for your appointment.

We understand that it is easy to forget an appointment made months in advance, so we send email reminders 72 hours prior to your scheduled appointment. We also acknowledge that extenuating circumstances can arise. In such cases, please give us a call or send us a message as soon as possible. If we are able to reallocate the appointment, we will waive the cancellation fee wherever possible 

Late Arrivals

If you are more than 15 minutes late for your appointment, we may need to reschedule or adjust your service to ensure it does not affect other clients' appointments.

Re-Booking Deposit

The re-booking deposit applies to clients who have previously visited the salon and are scheduling their next appointment. A £35 deposit is required for follow-up appointments longer than 1 hour to secure your booking.

If you need to change or cancel your appointment, please provide at least 48 hours' notice as a courtesy to both our stylists and other clients who wish to book appointments at our salon. We understand that unexpected circumstances can occur, so if you need to make changes, please call or message us as soon as possible. If we are able to reallocate the time, we will waive the cancellation fee wherever possible.

No Refund Policy

At Safy B’s, we strive to provide the highest quality of service and ensure customer satisfaction. However, please be aware of our no refund policy for all salon services.

Service Satisfaction Guarantee

1. Free Tweak/Fix Within 7 Days: If you are not completely satisfied with the service you received, we are happy to offer a complimentary tweak or fix. This must be reported to us within 48 hours from the date of your original appointment. Please contact us as soon as possible to schedule your adjustment.

2. Conditions for Complimentary Adjustments:

   • The original service must have been performed at Safy B’s.
   • The request for an adjustment must be made within 7 days of the original appointment.
   • Adjustments are limited to corrections of the original service provided. Any changes outside the scope of the original service will be considered a new service and may incur additional charges.
   • Intervention by Other Salons: If you have had your hair colored or cut by another salon in the time between your original appointment and the reporting of the issue, we will not be able to provide a complimentary tweak or fix.
   • Color Plans: If you have been put on a color plan and your stylist has explained that this is a process requiring multiple appointments to achieve your desired look, we cannot offer a tweak appointment.
   • Aftercare: If you have not followed the aftercare instructions recommended by your stylist, such as washing your hair within 48 hours of a new color treatment or not using the correct aftercare products, we will not be able to provide a complimentary tweak or fix.

• No Refunds: We do not offer refunds on any salon services. 
• Product Purchases: Any retail product purchases are final sale. We do not offer refunds or exchanges on retail products unless they are defective.

Refusing Service

Please note that under certain circumstances, our team members may refuse service. We reserve the right to do so if the person in question:

• Is under the age of 16 (for selected services).
• Has health issues that may affect or be affected by the service.
• Has purposely hidden information crucial to the service.
• Did not show up for their last appointment and/or cancelled it too late (see more in the “No-show” and “Late Cancellation” sections of the policy).
• Behaves improperly and/or is intoxicated.

Clients Bringing Pets into the Salon

We are happy to say our salon is pet-friendly. To ensure the safety and comfort of all our guests, we ask clients who wish to bring their pets along to please inform us beforehand. This allows us to ensure that all clients in the salon at the time feel at ease. Please ensure that your pet is clean, flea-free, vaccinated, house-trained, and docile towards other people. Pets cannot be left unsupervised, must stay out of staff-only rooms (especially food preparation areas), and cannot touch other people’s beverages and belongings. The pet owner takes full responsibility for the pet’s behaviour and will be obliged to clean up after it, as well as pay for any possible damage.

Children in the Salon

Our salon welcomes families with children. Children must be fully supervised at all times within the salon. They must not walk around the salon alone and must stay out of staff-only rooms.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. Any personal data collected will be used solely for the purpose of providing our services and will not be shared with third parties without your consent.

Contact Us

• If you have any questions or concerns about our policies or terms and conditions, please contact us at:
  • Phone: 
  • Email: info@safyb.uk
  • Address: Safy B's, Unit 5 duck farm court, Station way, Aylesbury, HP20 2SQ

Thank you for choosing Safy B’s. We look forward to serving you!